WisePOS E

Instructions on how to set up and use the WisePOS E terminal with HitPay.

WisePOS E is only available in select regions

Overview

The WisePOS E terminal is designed for secure card transactions. You can use it as a standalone mode by default, with the HitPay app embedded. Alternatively you can request a conversion to “Pair with Desktop” mode if you plan to use it as just a terminal reader.

Steps to Set Up

1. When you receive the device, insert the battery and plug the provided cable into the port with the lightning bolt symbol to power the reader. Press the Power button to switch on the device.
2. After switching on for the first time, you will be prompted to connect to a Wi-Fi network. Connect to your Wi-Fi network.
   Your Wi-Fi network MUST USE WPA-Personal or WPA2-Personal encryption and be password protected. The WisePOS E DOES NOT SUPPORT non-password-protected networks, enterprise networks, or IPV6 networks.
3. Generate a pairing code (e.g., Tang-Peace-Man) from the settings page on the terminal.
4. Connect the reader to your account. Open the HitPay dashboard and navigate to Point of Sales > Terminal > Register Terminal. Insert the code under the Registration Label and connect.

If you want to use the WisePOS E to pair with the HitPay app or your custom web app; send a WhatsApp message to [phone] or write to [e-mail] to request for a terminal conversion from the Standalone mode to mode.

Accessing Settings

Standalone Mode

1. Log in to HitPay app
2. Go to Settings > Check Reader Settings
3. Enter the admin PIN 07139.
4. From here, you can update your WiFi settings or generate a pairing code for device registration.
5. Battery status is displayed at the top right of this screen. To close the settings menu, click the back arrow in the top left corner.

Connecting Reader via Wi-Fi

To connect to WiFi or switch networks, go to settings, then select WiFi settings to choose the network and connect. Attempting to join a new network disconnects the reader from any existing wireless connection.

Your Wi-Fi network MUST USE WPA-Personal or WPA2-Personal encryption and be password protected. The WisePOS E DOES NOT SUPPORT non-password-protected networks, enterprise networks, or IPV6 networks.

Troubleshooting Wi-Fi Connection

Reader is unable to connect

To check connectivity, go to settings, then select WiFi settings. This displays all available WiFi networks. To see more details about the connection, tap on the connected network name.

• Make sure the Wi-Fi network is connected and has internet access.
• The signal strength is good.
• The Wi-Fi network is a WPA/WPA2/WPA3-Personal or WPA2/WPA3 EAP-PEAP Enterprise encryption.
• The Wi-Fi network is password protected
• The device has an IP address assigned.

How to identify your Wi-Fi network’s security type :

Windows 10

• Find the Wi-Fi connection icon in the taskbar and click on it
• Then click Properties underneath your current Wi-Fi connection
• Scroll down and look for the Wi-Fi details under Properties
• Under that, look for Security Type, which shows your Wi-Fi protocol

MacOS

• Hold down the Option key
• Click on the Wi-Fi icon in the toolbar
• This will show your network details, including your Wi-Fi security type

Android

• On your Android phone, go into Settings
• Open the Wi-Fi category
• Select the router you are connected to and view its details
• This will show what Wi-Fi security type your connection is
• The path to this screen may differ depending on your device

iPhone

• Unfortunately, there is no way within iOS to check your Wi-Fi security. If you want to check your Wi-Fi’s security strength, you can either use a computer or log into the router through the phone. Each router may be different, so you may need to refer to the documentation that came with the device. Alternatively, if your internet service provider set up the router, you could contact them for assistance.

How do I change my Wi-Fi security encryption?

The steps to configure Wi-Fi security encryption might vary depending on your specific router model and provider. Please refer to your router’s manual or the support resources provided by your internet service provider (ISP) for detailed and accurate instructions tailored to your device.

1. Log into your router console

• Using the browser of your choice, log into the admin console of your home router.
• The exact method for doing this may vary depending on your router manufacturer.
• You can refer to your Router Manual for more details.
• However, the most common method is to enter http://192.168.1.1 into the browser address bar and press ENTER; http://10.0.0.1/ is another common router IP address. 2. Navigate to the Wireless Security section 3. Select Encryption Option
• Select WPA/WPA2/WPA3-Personal or WPA2/WPA3 EAP-PEAP Enterprise encryption 4. Set Your Network Password
• Create a strong network password 5. Save Changes & Reboot
• Upon saving, reconnect all your wireless devices
• Select your new WiFi SSID and enter the new WiFi password.

How do I check the IP address of my WisePOS E Terminal?

• Ensure your WisePOS E terminal is powered on and connected to the Wi-Fi network.
• Navigate to Settings either by swiping from left to right (Pair with Desktop mode) or from Settings > Check Reader Settings (Standalone mode)
• Go to ‘Network Settings’ and select “Network” > “Wi-Fi”
• Your device should display the connected network and the assigned IP address.

Connecting Reader via Ethernet

Ethernet connectivity requires the use of an optional dock, which provides wired Ethernet connectivity and keeps your smart reader fully charged using the included charging cable. You can purchase the dock separately through the HitPay online store (Singapore-based businesses) or the HitPay dashboard > Point of Sale > Terminal (Non-Singapore based businesses). The Ethernet Dock features a 10/100 Ethernet port and rubber feet for stable countertop use.

To set up the dock:

• Connect the Ethernet cable from your dock to your router.
• Connect the dock to power. It has a minimum power requirement of 5V-2A (10W) and includes a charging cable, which you can plug into any USB-A power adapter (not included).
• When both cables are connected, insert the reader into the dock.

To confirm that the reader is properly docked, verify the reader is charging and the Ethernet icon is visible in the status bar.

Steps to Accept a Payment

To accept payment, follow these steps below :

Reader Mode

1. Ensure that you have HitPay app running on a separate device, either iOS / Android or Web Browser.
2. Go to Point of Sale
3. Connect the WisePOS E
4. Create a charge and select “Card Terminal” from the list of payment methods.
5. You should be prompted to either tap or insert the customer’s card into the terminal. After tapping or inserting the card, wait for the payment success message to appear in the HitPay App.

Converting your WisePOS E to a Reader + Customer Display Setup

1. Ensure that your WisePOS E is in Standalone mode
2. In the homepage, click on your profile icon on the top left of the screen
3. In the mode selection, select “Customer Display” mode, it will generate a pairing QR code.
4. Open the HitPay app from another device and go to Settings > Hardware > Customer Display. Use that device to scan the QR displayed on the WisePOS E.
5. Your WisePOS E will be converted to a Customer Display which dynamically displays items added onto the cart on your main POS device.

FAQs

What is the process for converting WisePOS E to Pair with Desktop mode?

To convert the WisePOS E terminal to “reader” / “pair with desktop” mode, send a WhatsApp message to [phone] or write to [e-mail] to request the conversion. Follow the provided instructions for the conversion process.

Can I use WisePOS E as both a card reader and a standalone terminal?

Yes, you can use WisePOS E in both “reader” / “pair with desktop” mode and “standalone” terminal mode. To switch between modes, follow the provided instructions for conversion.

Can I connect a Bluetooth printer to my WisePOS E terminal?

No, you cannot connect a Bluetooth printer to the WisePOS E E terminal.

Is there a warranty for Card Readers?

HitPay offers a one-year warranty on its Terminal Products from the purchase date. If it's faulty within a year and you return it as directed, we may fix, replace, or refund you. This warranty only covers proper use and undamaged items. It's non-transferable. For warranty issues, contact us with the device's serial number and problem description at [e-mail].

How long does the battery last on a WisePOS E E full charge?

On a full charge, the WisePOS E reader lasts about about 8 hours (approximately 600 transactions).