Hitpay Soundbox

The HitPay Soundbox is currently only available in Singapore

Overview

The Soundbox is an advanced QR payment terminal designed to offer a secure and seamless in-store payment experience. It features real-time voice confirmations that announce the amount received, giving both merchants and customers added confidence and clarity with every transaction.

Value Proposition

Instant Alerts

Receive real-time audio and on-screen notifications for every payment, so you never miss a transaction

Hassle-Free & Hands-Free

No more juggling multiple screens or devices - just listen and focus on serving your customers

Prevent Fraud

Protect your business from fake payment screen scams with instant, reliable audio notifications.

How to Set Up the HitPay Soundbox

Set Up the Network Configuration (4G)

• Locate the Micro SIM card slot on the side of the Soundbox as shown.
• Open up the slot cover to insert the micro SIM card into Soundbox and close the slot cover.
• Insert a 4G SIM card to allow for internet connectivity
• When inserting the micro SIM card, make sure that the main screen of the Soundbox and the micro SIM card chip are facing you for the correct orientation of insertion as shown

Pair the Soundbox to your HitPay Account

• Locate the power button at the back of the Soundbox
• Press and hold the power button for 3 seconds until the screen lights up
• If network connection is configured properly, the Soundbox Device will announce “Connect Successfully” & display a pairing QR code
• Open the HitPay app > QR Soundbox > Add Device
• Scan the pairing QR code until it announces “The Soundbox device is successfully registered to your HitPay account”
• After successfuly pairing, the Soundbox it will promptly display the “Display Name” along with the payment method QR code, indicating that the Soundbox is now ready for immediate use.

How to Use the HitPay Soundbox

Accepting payments with the HitPay Soundbox

• Customers can simply scan the QR code shown on the Soundbox’s main screen to pay using any supported banking app.
• Once a payment is completed, the Soundbox will announce the received amount aloud and display it briefly (for 3 seconds) on both the front and rear screens.
• The smaller digits on the left side of the back digital screen represent a transaction counter, which will reset every time the Soundbox is powered off.
• The larger digit on the right side will display the amount received.

Checking your transactions on the HitPay Soundbox

• You can view transactions received from the Soundbox by logging in to your HitPay App > Transactions / web Dashboard > Transactions

Charging the HitPay Soundbox

• Locate the USB-C port at the side of the Soundbox and plug in the charging cable in to charge.

FAQs

What payment methods are supported on the Soundbox?

The Soundbox device supports payment method supported under the HitPay Static QRs. Hence, it only supports PayNow (Singapore) at the moment.

What is the battery time limit?

Battery time limit depends on the usage of the soundbox & the volume of transactions it receive

For example :

• Volume level 1, push amount:9.9 every 10 seconds, 4200 transactions, 12 hours
• Volume level 9, push amount:9.9 every 10 seconds, 2800 transactions, 8 hours
• Volume level 11, push amount:9.9 every 10 seconds, 1800 transactions, 5 hours

If no transactions are received and the Soundbox remains idle, it can last up to 5-8 days.

Does the business receive a notification when a payment is made?

Yes, when a payment is made, you will receive incoming notifications as well. You can verify incoming transactions fromm the HitPay dashboard or Mobile app.