Integrate hitpay payments app into your Shopify store
Before you begin integrating HitPay payments into your Shopify store, you need to set up your HitPay account and ensure some prerequisites are met:
Follow these steps to seamlessly integrate HitPay payments into your Shopify store:
Please note: There will be a 0.5% surcharge in the fees when payments are processed using this plugin, in addition to the existing pricing.
If you want to test transactions using the HitPay plugin, follow these steps:
Alternatively, you can experience the checkout process at the HitPay Shopify Test Store.
Refunds are fully integrated into the Shopify dashboard, so you can directly proceed to refund an order from the Shopify dashboard, and it will automatically refund the payment back to the customer.
Refunds will only be successful if they meet the criteria of the payment method used. Click Here for more details. If the refund fails, please try to refund directly from the Hitpay dashboard under “Transactions > Select > Refund” to know the exact error.
If you initiate a refund from the Hitpay dashboard, your Shopify order will not be marked as refunded. You need to manually update your order in Shopify.
Steps to Refund an Order in Shopify
Does HitPay send an email after the Shopify order is confirmed
No, HitPay does not send an email confirmation to your customer if the payment is made through Shopify. This is because Shopify, by default, sends an email to your customer with the order details. To avoid sending duplicate emails, HitPay does not send an additional email to your customers. As a merchant, you will receive a payment alert email.
Why don't I see Apple Pay or Google Pay on my checkout page?
On the HitPay checkout page, you will see the option for Apple Pay/Google Pay only once you select CARDS
as the payment method.
Additionally, it will work only if the browser supports the respective method:
Apple Pay
: Only available on the Safari browser. Ensure you have Apple Pay enabled. Here's a guide from Apple on how to enable Apple Pay on your browser.Google Pay
: Only available on the Chrome browser. Ensure you have Google Pay enabled on your Google account.I set up a payment method, but it's not reflecting on my checkout page. Why?
Here are two checks you can perform to ensure the payment method is visible on your checkout page:
Payment Gateway
> Integrations
. Ensure that your payment method is enabled for your respective sales channel.Payment Gateway
> Checkout Customization
> Payment Method Rules
and ensure your payment method is selected.Is it possible to rename 'HitPay Payment Gateway' in the shopify checkout page?
No, you cannot edit the payment method title on your Shopify checkout page as it’s a limitation imposed by Shopify.