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A balance is the total amount of funds for a given payment provider. There can be two balances for a merchant’s HitPay account: the HitPay Balance and the Card Balance. Wallet Balances Overview
HitPay Balance: PayNow QR, GrabPay, GrabPay PayLater, ShopeePay, SPayLater, ShopBack Pay, Atome, WeChatPay, UPI, QRPH, QRIS, PromptPay, TrueMoney, Rabbit LINE Pay, PayCo, KakaoPay, LINEPay, VietQR, ZaloPayCard Balance (Stripe): Cards (Visa, Mastercard, Amex, UnionPay, Apple Pay, Google Pay)

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Managing Your Balances

Balance Breakdown Your Balance is organised into five buckets, depending on the status and intended use of the funds:
  • Pending Balance: Funds from new payments appear here first while the payment is being confirmed.
  • Available Balance: After approximately 1 day, confirmed payments move here. These funds are eligible for automatic payout and will be transferred to your bank account in the next payout cycle.
  • In Transit: Funds that have been paid out and are currently being transferred to your bank account (not yet received).
  • Reserve Balance: Funds set aside to cover refunds and chargebacks, ensuring refunds can be processed smoothly. Funds may be moved into the Reserve Balance from the Available Balance.
  • Deposit Balance: Funds held to cover a negative account balance. Deposits may be applied by HitPay for merchant accounts in higher-risk categories.

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Viewing Transaction History

You can easily review your complete transaction history within your HitPay account dashboard. Navigate to Bank Payouts > Transactions to access all relevant details.

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Holding Funds in Your Reserve Balance

If you wish to maintain a reserve of funds for refund purposes, you can easily move funds to your Reserve sub-balance. Funds in the Reserve sub-balance will not be included in regular payouts until they are moved back to the Available balance.
  1. Go to Bank Payouts > HitPay Balance
  2. Click on Reserve
  3. Click on the link labeled here to transfer funds between available and reserve balance
  4. Select the transfer request, enter the transfer amount, and click Confirm

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Balance Top Up

Topping up HitPay & Cards balance is a feature currently available for Singapore-based merchants.
It’s important to maintain sufficient balance in your HitPay Balance (for non-card payments) and Cards Balance (for card payments) to execute refunds. Balance Top Up

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Topping Up HitPay Balance

  1. Navigate to Bank Payouts
  2. Click on HitPay Balance
  3. Click on “Top up balance” button
  4. Enter the Top Up amount and click on “Next”
  5. Select the Payment Method you would like to top up with
  6. Make the payment. You will receive a success message once payment is made.
  7. The balance is automatically added to your “Reserve” sub-balance
The reserve sub-balance is used for deducting refund amounts for non-card payments. If the sub-balance is not updated, refresh the page.

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Topping Up Cards Balance

  1. Navigate to Bank Payouts
  2. Click on Cards Balance
  3. Enter the Top Up amount and click on “Next”
  4. Select the Payment Method you would like to top up with
  5. Make the payment. You will receive a success message once payment is made.
  6. The balance is automatically added to your “Available to Payout” sub-balance
The “Available to Payout” sub-balance is used for deducting refund amounts for card payments.

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FAQs

HitPay Balance is available in Singapore, Malaysia, and Philippines.
HitPay merchants are required to maintain their account’s balance for card payments and ensure that it does not become negative. A negative card payments balance on your HitPay account may occur due to the time differences between HitPay payouts that are sent to your bank account and when a customer refund is executed.If you have a significant negative balance that needs to be addressed, please email compliance@hit-pay.com with the following header: HitPay [Your Account Name] Negative Card Payments Balance Top-Up Required for further instructions.