Account Setup

Overview

Welcome to the Account Creation process for HitPay! In this guide, we’ll walk you through the steps to create your HitPay account, enabling you to seamlessly manage your business transactions and payments. Whether you’re new to HitPay or looking to set up a test account, we’ve got you covered.

• Web Dashboard
• Mobile App

• Sign Up: To begin your journey with HitPay, please visit our Sign Up Page and get started on unlocking a world of streamlined payment solutions.

• Sandbox Environment: If you’re keen on exploring the functionalities of HitPay in a safe environment, you can also create a test account in our Sandbox. Simply follow the steps provided on our Sandbox Account Creation Page.

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Before you dive into the account creation process, here’s a sneak peek of the six essential steps you’ll be taking:

Steps

1. Create an Account: Begin by selecting your country. It’s important to choose the correct country, as this choice is permanent once made.

List of countires support by HitPay

• Singapore
• Malaysia
• Philippines
• Thailand
• Indonesia
• Australia
• Canada
• New Zealand
• United Kingdom
• United States

2. Business Info: Provide fundamental details about your business. This step lays the foundation for accurate and efficient transactions.

3. Connect Your Bank: Seamlessly link your preferred bank account. This is the account where your payouts will be securely sent.

4. Owner Verification: Ensure a smooth and secure experience by completing a selfie and liveliness check. This step adds an extra layer of authentication.

5. Business Verification: Fill out the verification form to submit your application for approval. This verification process is essential to maintaining a trustworthy and secure ecosystem.

6. Choose Payment Methods: Tailor your experience by selecting the payment methods that best suit your business needs. Our flexible options cater to a wide range of preferences.

Account Security & Shared Responsibility

At HitPay, securing account access is a shared responsibility between us and our SME partners. We enforce strict controls to ensure that only authorized personnel can access sensitive information:

• Role-Based Access Controls: Each team member is assigned specific permissions aligned with their role, reducing the risk of misuse.
• Two-Factor Authentication (2FA): 2FA is available for implementation and is highly recommended to add an extra layer of protection even if a password is compromised.
• Password Sharing: We highly recommend not sharing your account passwords with your staff. Instead, each individual should use their own credentials to maintain accountability.

By following these guidelines, we work together to maintain a secure and reliable access environment.

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FAQs

Unable to Complete Owner Verification?

If you encounter difficulties during the owner verification process, please ensure that you’re following the guidelines provided in the verification instructions. Make sure the selfie is clear and that you’re in a well-lit environment. If issues persist, reach out to our dedicated support team for prompt assistance.

I do not have a website, what do I enter?

If your business does not have a website, please use your social media links.

Can I change my account type (Business/Individual) after signing up?

No, you cannot change your account type once the verification process has been completed based on your selected account type. If your verification is still pending, you can contact our support team to request a change.

How can I delete my HitPay account?

Deleting a HitPay account is not a self-service process at the moment. Please email [e-mail] if you wish to delete your HitPay account.

For any additional questions or concerns, our support team ([e-mail]) is always available to provide assistance and ensure your account creation process is as smooth as possible.