Account Setup

Create your HitPay account and start accepting payments in minutes

Overview

Welcome to the Account Creation process for HitPay! In this guide, we’ll walk you through the steps to create your HitPay account, enabling you to seamlessly manage your business transactions and payments. Whether you’re new to HitPay or looking to set up a test account, we’ve got you covered.

• Sign Up: To begin your journey with HitPay, please visit our Sign Up Page and get started on unlocking a world of streamlined payment solutions.

Sandbox Environment: If you want to explore the APIs without creating a full account, create a Sandbox account.

To create an account, follow these steps:

HitPay supports the following countries:

• Singapore
• Malaysia
• Philippines
• Thailand
• Indonesia
• Hong Kong
• New Zealand
• Australia

Other countries’ signups are now on waitlist. For more information, please contact the support team.

1. Create account

   Complete account creation by selecting your country and registering. This choice is permanent once confirmed. Visit our Sign Up Page to get started.

2. Account verification

   Verify your business and identity so you can start receiving payments. Click Start verification on the setup checklist, then provide business details, complete owner verification (including selfie and liveness checks where required), and submit your application for approval.

3. Bank account

   Connect the bank account where your payouts will be settled. Use Connect bank when this step becomes available after verification progresses as required.

4. Payment methods

   Choose which payment methods you want to enable for your customers. Select Begin setup to configure the options that fit your business.

Account Security

Shared Responsibility

Learn about the shared responsibility model for account security and best practices for maintaining secure access.

Two-Factor Authentication

Set up two-factor authentication to add an extra layer of security to your HitPay account.

FAQs

Unable to Complete Owner Verification?

If you encounter difficulties during the owner verification process, please ensure that you’re following the guidelines provided in the verification instructions. Make sure the selfie is clear and that you’re in a well-lit environment. If issues persist, reach out to our dedicated support team for prompt assistance.

I do not have a website, what do I enter?

If your business does not have a website, please use your social media links.

Can I change my account type (Business/Individual) after signing up?

No, you cannot change your account type once the verification process has been completed based on your selected account type. If your verification is still pending, you can contact our support team to request a change.

How can I delete my HitPay account?

Only the business owner can delete a business. To delete your HitPay account:

1. Go to Settings → Business Details
2. Scroll down to the Danger Zone section
3. Click Delete Business

How can I change my email address?

To change your email address:

1. Click on your account avatar in the top right corner
2. Select Account from the dropdown menu
3. Click on Change Email to update your email address

For any additional questions or concerns, our support team ([e-mail]) is always available to provide assistance and ensure your account creation process is as smooth as possible.