Overview

Explore the different type of terminals and how to connect them to your HitPay POS App

Types of Card Readers

BBPOS WisePad 3

Compact mobile bluetooth reader that requires pairing with the HitPay app.

HitPay M2

Compact mobile bluetooth reader that requires pairing with the HitPay app.

FlexiPOS

Smart reader that can be set up as a standalone or paired to HitPay app / your custom POS app.

Tap to Pay on Android

Accept contactless transactions using a compatible Android devices (only available in select countries).

Tap to Pay on iPhone

Accept contactless transactions using a compatible iOS device (only available in select countries).

Availability

Country	FlexiPOS	BBPOS WisePad 3	HitPay M2	Tap to Pay on Android	Tap to Pay on iPhone
Australia	✓	✓	✕	✓	✓
Canada	✓	✓	✕	✓	✓
Malaysia	✓	✓	✕	✓	✓
New Zealand	✓	✓	✕	✓	✓
Singapore	✓	✓	✕	✓	✕
United Kingdom	✓	✓	✕	✓	✓
United States	✓	✓	✓	✓	✓

Recommended Setup Configurations

These configurations are designed to help you decide on the best options to maximize the effectiveness of HitPay’s POS and payment systems.

iPad + WisePAD 3 for Retail Countertops

Setup	WisePAD 3 connected to an iPad.
Use Case	Ideal for retail countertops where full features of the POS app are needed.
Pros	Full-featured POS application enhances user experience and functionality.
	Independence from Wi-Fi through the use of a 5G-enabled iPad, ensuring continuous connectivity.
Limitations	Bluetooth connectivity may drop, particularly if the app is idle for extended periods.

Mobile App + WisePAD 3 for Mobility

Setup	Mobile app on iOS or Android device connected to WisePAD 3.
Use Case	Best for mobility use cases like pop-up stores or roaming sales staff.
Pros	Portable and easy to carry, enabling sales staff to bring the checkout process directly to the customer.
	Allows staff to use their own devices (BYOD), reducing the need for dedicated hardware.
Limitations	Bluetooth connectivity may drop, particularly if the app is idle for extended periods.

Tap to Pay for In-Person Payments

Setup	Mobile device with NFC capability used for contactless payments.
Use Case	Ideal for merchants needing mobility and simplicity in transaction settings, not suited for fixed countertop setups.
Pros	Highly mobile and flexible, enabling payments to be taken anywhere.
	Portable and easy to carry, enabling sales staff to bring the checkout process directly to the customer.
Limitations	Limited to contactless payments, excluding swipe, dip, or insert methods.
	May require reconnection each time the app is closed and reopened.
	Compatibility issues with devices not supporting NFC or specific contactless payment protocols. For full compatibility refer to this link.

FlexiPOS Standalone

Setup	FlexiPOS used independently as a card reader.
Use Case	Ideal for businesses using HitPay purely for card reading purposes, without the need for additional POS software integrations.
Pros	Dedicated device that operates independently without the need for pairing with an app, simplifying the setup and use.
	Provides a stable connection, ensuring reliable card reading and processing.
	Able to connect to HitPay Wi-fi Printers
Limitations	Requires a stable Wi-Fi connection to process transactions.
	Lacks support for HitPay Bluetooth Printers.

Purchasing a Terminal

Merchants based in Singapore & Malaysia can conveniently order a terminal directly from the HitPay Online Store which will be fulfilled directly by our HitPay team. Merchants in other countries can order from the dashboard. The terminals ordered from the HitPay dashboard will be fulfilled by our payment provider, Stripe.

Country	Where to purchase?
Australia	Hitpay Dashboard
Canada	Hitpay Dashboard
Malaysia	MY Terminal Store
New Zealand	Hitpay Dashboard
Singapore	SG Terminal Store
United Kingdom	Hitpay Dashboard
United States	Hitpay Dashboard

To access Terminal Orders on HitPay Dashboard you can go to Point of Sale > Terminal > Shop Terminals

Important Information Regarding Terminal Orders and Usage

1. Terminals will only work with verified HitPay account with activated Card payment method

• Please ensure your HitPay business account is fully set up before placing a terminal order. The HitPay team also strongly recommends using your registered email address when placing a terminal order as we conduct account check for each order. Failure to use your registered email address may result to longer fulfillment time for your order.

2. Terminal orders, once shipped, are nonrefundable

• Terminal orders are nonrefundable once shipped. HitPay Merchants must ensure that all account requirements are met before placing an order. Refund requests due to account issues, unfortunately, cannot be entertained.

FAQs

I am unable to connect my Bluetooth terminal to my device. What should I do to troubleshoot?

Follow this following steps to troubleshoot (Only applicable to WisePad 3 and M2 terminals)

• Ensure that your account is fully verified and you have enabled Card payments
• Ensure the Terminal battery is at least 50% charged
• Ensure the Terminal is not connected to any other device
• Go to your Bluetooth settings, search for your terminal serial number and click “Forget Device”.
• If problem still persists, restart your your app by closing it and opening it again OR deleting and re-installing your app.

How can I order a HitPay terminal from the dashboard?

You can Order a HitPay terminal from the dashboard by navigating to Point of Sale > Terminals.

What are the payment methods supported by HitPay Terminal?

HitPay Terminals support Visa, Mastercard, and American Express cards. In addition, mobile wallets such as Apple Pay, Google Pay, Samsung Pay, and Fitbit Pay are also supported on HitPay Terminal.

What currencies can I charge in using HitPay Terminal?

The terminal is only able to accept payments in your default home currency. This means that if for example you are a Singapore-registered merchant, the terminal will only work in SGD just as how only MYR will work for Malaysia-registered merchants.

If you wish to charge in foreign currencies, you can log in to the HitPay app and use the manual Key in Card details from the payment options to accept in-person payments in over 30 global currencies.

Is there a warranty for Card Readers?

HitPay offers a one-year warranty on its Terminal Products from the purchase date. If it's faulty within a year and you return it as directed, we may fix, replace, or refund you. This warranty only covers proper use and undamaged items. It's non-transferable. For warranty issues, contact us with the device's serial number and problem description at [e-mail].