You can use barcode scanners with HitPay POS to quickly add items to cart. Ensure that your scanner is connected to HitPay POS and that the items have barcodes.
For iOS devices, the HitPay app currently supports Socket Mobile scanners & In-app camera scanners.
For Android devices, you can use the in-app barcode scanner via your phone’s camera as an alternative.
A compatible iPad that is running iOS 16 or higher, an iPhone that is running iOS 16 or higher, or a compatible Android device that is running Android 10 or higher.
A supported external barcode scanner based on the list below (If you’re not planning to use the the in-app camera barcode scanner)
Pair & Connect your Socket Mobile Scanner with HitPay POS
Steps:
Go to the settings on your iPad or iPhone (not the app settings) and make sure Bluetooth is turned on.
In HitPay POS, navigate to Settings > Hardware > Barcode Scanner.
Click on “Pair Barcode Scanner”
Turn on the barcode scanner by holding the power button until it beeps twice.
When you see “Turn on pairing mode”, please hold the large scan buton of the scanner and scan the barcode displayed on the app. The scanner will beep three times to indicate pairing mode is activated.
Go to bluetooth settings, the Socket Mobile device should be discoverable.
Tap the barcode scanner “Socket …” when it appears (this might take a few moment).
If the setup fails, unpair the scanner and try again.
As long as the scanner remains paired with the iPad or iPhone, the scanner connects automatically whenever it’s in range.
Your barcode scanner will automatically try to connect to the last device it was paired with. To use it with a different Bluetooth device, you must first unpair it from the current device.
Steps:
Turn on your barcode scanner.
Press and hold the scan button. Simultaenousely, press and hold the power button. When you hear three beeps, then release both buttons. The scanner will power off.
In HitPay POS, navigate to Settings > Hardware > Barcode Scanner.
Go to your device’s settings (not the app settings).
Tap Bluetooth.
Under MY DEVICES, tap the ⓘ button next to the Socket barcode scanner.
Was the scanner paired with another device? The scanner can be paired with only one device at a time. Unpair the scanner and the other device, and then pair the scanner with the new device.
Is the scanner charged and in range of the device? Check that the scanner is fully charged and within range (100 meters or less).
You can download the socket mobile companion app from App Store / Play store. Check whether the socket mobile app is able to connect and pair to the device.
Confirm that your products’ barcodes are set up correctly with the following troubleshooting steps:
Is the product visible in HitPay POS? If the product is hidden in HitPay POS or unpublished, the barcode scanner will not load the product.
Does the barcode number on the label match the product’s barcode number in your HitPay dashboard? If there are extra zeros at the beginning or end of the number, then delete them and try again.
If the troubleshooting steps don’t work and you still have trouble with the Socket Mobile S700, then you can try resetting the scanner to its factory settings.
Pairing your HitPay POS Max (Sunmi V3Mix) with an external Barcode Scanner
Steps:
Connect your barcode scanner to your HitPay POS Max via USB / Bluetooth
Ensure that your barcode scanner is connected and able to submit a successful output. You can test this out by scanning a barcode on a Notes taking app.
Navigate to Point of Sale > Products.
Scan a barcode, the search function will output the scanned item and add a product to cart if a product is found.
Unfortunately HitPay doesn’t provide fulfillment for External Barcode Scanner hardware devices. However, you can purchase the barcode scanners from the following stores :
What's the difference between camera barcode scanner vs hardware barcode scanner?
While camera barcode scanners are convenient and suitable for many basic scanning needs, hardware barcode scanners generally offer superior speed, accuracy, and durability, especially in demanding environments. The choice depends on your specific requirements, such as the volume of scanning, the environment in which the scanner will be used, and your budget.
Which barcode scanner devices does HitPay app support and recommend?
HitPay currently only supports Socket Mobile devices. We recommend the following models : S700, S720, S740.
Where can I buy Barcode Scanner hardware?
For HitPay merchants in Singapore, you can purchase it at Kingly
If you are not in Singapore or hesitant to purchase a barcode scanner device, you can still use our in-app camera barcode scanner.
What is the distance limit for printing between my device & the Bluetooth scanner?
For optimal performance, it’s advisable to maintain a communication distance of up to 10 meters between your device and the Bluetooth scanner.
How can I generate barcodes from HitPay app?
Unfortunately currently HitPay does not support generation & printing of barcodes.