Barcode Scanner

Set up your barcode scanner hardware to streamline your checkout processes

Overview

You can use barcode scanners with HitPay POS to quickly add items to cart. Ensure that your scanner is connected to HitPay POS and that the items have barcodes.

For iOS devices, the HitPay app currently supports Socket Mobile scanners. For Android devices, you can use the in-app barcode scanner via your phone’s camera as an alternative.

Requirements

To use the above hardware with your Hitpay POS app, you need to meet the following requirements:

• HitPay POS app downloaded
• A compatible iPad that is running iOS 16 or higher, an iPhone that is running iOS 16 or higher, or a compatible Android device that is running Android 10 or higher.

Supported External Barcode Scanners

Device	External Hardware?	Barcodes supported
Socket Mobile S700	Yes	1D barcodes
Socket Mobile S720	Yes	1D & 2D barcodes
Socket Mobile S730	Yes	1D barcodes
Socket Mobile S740	Yes	1D & 2D barcodes
In-app camera	No	1D & 2D barcodes

How to Pair & Connect your Socket Mobile Scanner with HitPay POS?

As long as the scanner remains paired with the iPad or iPhone, the scanner connects automatically whenever it’s in range.

Steps:

1. Go to the settings on your iPad or iPhone (not the app settings) and make sure Bluetooth is turned on.
2. In HitPay POS, navigate to Settings > Hardware > Barcode Scanner.
3. Click on “Pair Barcode Scanner”
4. Turn on the barcode scanner by holding the power button until it beeps twice.
5. When you see “Turn on pairing mode”, please hold the large scan buton of the scanner and scan the barcode displayed on the app. The scanner will beep three times to indicate pairing mode is activated.
6. Go to bluetooth settings, the Socket Mobile device should be discoverable.
7. Tap the barcode scanner “Socket …” when it appears (this might take a few moment).
8. If the setup fails, unpair the scanner and try again.

How to Unpair the Barcode Scanner?

Your barcode scanner will automatically try to connect to the last device it was paired with. To use it with a different Bluetooth device, you must first unpair it from the current device.

Steps:

1. Turn on your barcode scanner.
2. Press and hold the scan button. Simultaenousely, press and hold the power button. When you hear three beeps, then release both buttons. The scanner will power off.
3. In HitPay POS, navigate to Settings > Hardware > Barcode Scanner.
4. Go to your device’s settings (not the app settings).
5. Tap Bluetooth.
6. Under MY DEVICES, tap the ⓘ button next to the Socket barcode scanner.
7. Tap Forget This Device.
8. Confirm by tapping Forget Device.

Check your POS setup

Please check that your HitPay POS is set up correctly with the following troubleshooting steps :

• Is the mobile device software up to date? Confirm that iOS and Android OS is updated.
• Is the HitPay software up to date? Confirm that POS app doesn’t have pending update to install.
• Does the mobile device have Bluetooth switched on? The iOS and Android device needs to have Bluetooth active.

Check your Scanner setup

• Was the scanner paired with another device? The scanner can be paired with only one device at a time. Unpair the scanner and the other device, and then pair the scanner with the new device.
• Is the scanner charged and in range of the device? Check that the scanner is fully charged and within range (100 meters or less).
• You can download the socket mobile companion app from App Store / Play store. Check whether the socket mobile app is able to connect and pair to the device.

Check your product’s barcodes

Confirm that your products’ barcodes are set up correctly with the following troubleshooting steps:

• Is the product visible in HitPay POS? If the product is hidden in HitPay POS or unpublished, the barcode scanner will not load the product.
• Does the barcode number on the label match the product’s barcode number in your HitPay dashboard? If there are extra zeros at the beginning or end of the number, then delete them and try again.

If the troubleshooting steps don’t work and you still have trouble with the Socket Mobile S700, then you can try resetting the scanner to its factory settings.

Supported Barcode Types

1D Barcode Types

• Code 128
• Code 39
• Code 39 Mod 43
• Code 93
• EAN-13
• EAN-8
• Interleaved 2 of 5
• ITF-14
• UPC-E

2D Barcode Types

• Aztec
• Data Matrix
• PDF417

Where to buy the Hardware?

Unfortunately HitPay doesn’t provide fulfillment for External Barcode Scanner hardware devices. However, you can purchase the barcode scanners from the following stores :

• Singapore : Kingly

FAQs

What's the difference between camera barcode scanner vs hardware barcode scanner?

While camera barcode scanners are convenient and suitable for many basic scanning needs, hardware barcode scanners generally offer superior speed, accuracy, and durability, especially in demanding environments. The choice depends on your specific requirements, such as the volume of scanning, the environment in which the scanner will be used, and your budget.

Which barcode scanner devices does HitPay app support and recommend?

HitPay currently only supports Socket Mobile devices. We recommend the following models : S700, S720, S740.

Where can I buy Barcode Scanner hardware?

For HitPay merchants in Singapore, you can purchase it at Kingly If you are not in Singapore or hesitant to purchase a barcode scanner device, you can still use our in-app camera barcode scanner.

What is the distance limit for printing between my device & the Bluetooth scanner?

For optimal performance, it’s advisable to maintain a communication distance of up to 10 meters between your device and the Bluetooth scanner.

How can I generate barcodes from HitPay app?

Unfortunately currently HitPay does not support generation & printing of barcodes.