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Verifying a Malaysia-Registered Business

Businesses registered in Malaysia can verify their HitPay account by completing both identity and document verification steps.

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Verification Process

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Identity Verification

The account representative must complete:
  • ID verification
  • A selfie submission for facial match
This step is required after setting up your bank account.

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Document Verification

You’ll need to submit the following:
  • SSM Business Profile
    (or Business License for Sabah-based businesses not registered with SSM)
If the account representative is not listed in the SSM document, include:
  • A signed Letter of Authorisation (LOA) from a company secretary or director
  • Identification documents (with signature, e.g., passport) for:
    • The account representative
    • The person signing the LOA
Additional documents may be requested by our Compliance team based on your business type.

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Common Additional Requirements

Some business types may need to submit more documentation:
  • Complex ownership structures → Provide a detailed Beneficial Ownership Structure
  • Regulated industries → Submit relevant licenses, such as:
    • Ministry of Tourism, Arts and Culture (MOTAC) license – for travel agencies
    • Medical Device Authority (MDA) license – for medical device businesses
Missing or incomplete documents may delay your onboarding.

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Bank Account Requirements

  • Companies and LLPs must use a corporate bank account to receive payouts.
  • Sole Proprietors may use a personal bank account registered under the owner’s name.
Ensure the bank account name matches the business or owner’s registered name.

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Entity Types and Required Documents

Entity TypeRequired Documents
Business (Sole Proprietor)SSM Business Profile (Sample Document)
CompanySSM Company Profile (Sample Document)
LLPLLP Profile from SSM (Sample Document)
Club / Society / Charity- Registration Certificate or Certificate of Incorporation
  • Constitution, Directors’ Resolution, or Partnership Agreement
  • ID documents of all office bearers |
Make sure your SSM documents are the latest version downloaded from official sources.

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FAQs