Ecwid

Integrate HitPay payment gateway into your Ecwid store

Account Setup

Before you begin integrating HitPay payments into your Ecwid store, you need to set up your HitPay account and ensure some prerequisites are met:

1. If you haven’t already, create an account on HitPay.
2. Ensure that you have the necessary payment methods activated in your HitPay account.
3. Make sure the payment methods you want to offer are enabled in your Ecwid sales channel.

Integration Guide

Follow these steps to seamlessly integrate HitPay payments into your Ecwid store:

1. Click on this link to add HitPay payment gateway to your Ecwid App

Install The Custom App

2. Add the API Keys and Salt Values from HitPay in the fields below. You can find your API and Salt Keys by navigating to Payment Gateway > API in the HitPay dashboard.

Please note that sandbox testing is not currently available on Ecwid.

3. Click Save

4. Enable/disable the payment methods for your Ecwid Checkout by updating your Integration Settings for Ecwid:

HitPay is now live on your Ecwid Store! 🎉

FAQs

Does HitPay send an email after the Ecwid order is confirmed

No, HitPay does not send an email confirmation to your customer if the payment is made through Ecwid. This is because Ecwid, by default, sends an email to your customer with the order details. To avoid sending duplicate emails, HitPay does not send an additional email to your customers. As a merchant, you will receive a payment alert email.

Why don't I see Apple Pay or Google Pay on my checkout page?

On the HitPay checkout page, you will see the option for Apple Pay/Google Pay only once you select CARDS as the payment method. Additionally, it will work only if the browser supports the respective method:

• Apple Pay: Only available on the Safari browser. Ensure you have Apple Pay enabled. Here's a guide from Apple on how to enable Apple Pay on your browser.
• Google Pay: Only available on the Chrome browser. Ensure you have Google Pay enabled on your Google account.

I set up a payment method, but it's not reflecting on my checkout page. Why?

Here are two checks you can perform to ensure the payment method is visible on your checkout page:

1. Navigate to Payment Gateway > Integrations. Ensure that your payment method is enabled for your respective sales channel.
2. If you have checkout rules, navigate to Payment Gateway > Checkout Customization > Payment Method Rules and ensure your payment method is selected.