Subscriptions

Creating and Managing Recurring Billing Subscriptions

Overview

HitPay’s recurring billing feature enables you to effortlessly handle membership fees and subscription-based products or services for your customers. This comprehensive guide will walk you through the process of creating and managing your recurring billing subscriptions.

Recurring billing simplifies the collection of payments for products or services on automatic cycles – weekly, monthly, or annually. Moreover, it offers the flexibility to set a maximum number of billing intervals. Regardless of your technical background, you can manage payments seamlessly without needing a website or developer.

Supported Countries

Currently, the recurring billing feature is available in the following countries:

Singapore, Malaysia, Australia, New Zealand, USA, UAE, Hong Kong, Japan, Mexico, Gibraltar, United Kingdom, Austria, Belgium, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Czech Republic, Denmark, Sweden, Canada, Croatia, Cyprus, Estonia, Greece, Latvia, Lithuania, Malta, Slovakia, Slovenia, Bulgaria, Hungary, Liechtenstein, Norway, Poland, Romania, Switzerland

Getting Started

To access the subscriptions page, log in to the HitPay Dashboard and navigate to Recurring Plans > Subscriptions. Click the Add Subscription button to create a new subscription.

Adding a Subscription:

Fill in the required information on the “Add Subscription” page:

• Currency and Amount: Configure your subscription’s currency and amount.
• Renewal Cycle: Set billing intervals.
• Start Date: First billing date; subsequent billings follow this date.
• Times to be Charged: Specify the maximum deductions allowed for the plan.

Click “Save Subscription” to finalize.

Sending Subscriptions

Sending Invoices: After creating a subscription, you can send an invoice via email by clicking Send Link.

The customer would receive a link to attach their card to the plan.

Manual Link Sharing: Alternatively, you can copy the link and share it directly with the customer.

Subscription Status

Scheduled Status: Subscriptions appear under “Scheduled” status upon creation.

Active: When a customer attaches a card to a plan, you’ll receive an email notification. Additionally, the subscription’s status on the HitPay dashboard changes from scheduled to “Active”.

Automatic Cancellation: If a customer doesn’t attach a card to the plan by the subscription’s start date, the subscription is automatically canceled.

Filters and Exporting

If you have multiple subscriptions, you can use the additional filters on the right side to filter by customer email, customer name, plan name, created date, total amount and status. Additionally, you can also export your subscriptions to a CSV file by clicking on Export Subscriptions

FAQs

Can I change the subscription amount?

Yes, you can edit the subscription amount anytime, including before and after the 1st charge. The new amount will only be reflected from the next charge. All previous charges will not have any impact.

What happens if an attached card associated with an active plan gets declined?

If an attached card associated with a plan gets declined on the scheduled charge date of the plan, the customer is immediately sent an email requesting them to update their card details using the link.

At the same time, the merchant is also notified by email about the failed charge.

If the customer fails to attach a valid card within 7 days from the failed charge date, the plans gets automatically cancelled and is thus moved to a cancelled status.

Will my customers receive an email notification before being charged?

No, they will only get an email receipt post-charging.