Topping up HitPay & Cards balance is a feature currently available for Singapore-based merchants.
Payouts

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When do I need to top up my Balance?

It’s important to maintain sufficient balance in your HitPay Balance (for non-card payments) and Cards Balance (for card payments) to execute refunds. You can optionally top up HitPay or Cards Balance into the Reserve balance for future non-card refunds.

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Performing a HitPay Balance Top Up

  • Navigate to Bank payouts
  • Click on HitPay Balance
  • Click on “Top up balance” button
  • Enter the Top Up amount and click on “Next”
  • Select the Payment Method you would like to top up with
  • Make the payment. You will receive a success message once payment is made.
  • The balance is automatically added to your “Reserve” sub-balance. The reserve sub-balance is used for deducting refund amounts for non-card payments.
    If the sub-balance is not updated, refresh

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Performing a Cards Balance Top Up

  • Navigate to Bank payouts
  • Click on Cards Balance
  • Enter the Top Up amount and click on “Next”
  • Select the Payment Method you would like to top up with
  • Make the payment. You will receive a success message once payment is made.
  • The balance is automatically added to your “Available to Payout” sub-balance. The “Available to Payout” sub-balance is used for deducting refund amounts for card payments.