Bank Account

Guide to add or update bank account for payouts

Payouts can only be done to one bank account, which is the default bank account. Your bank account details can be found at Settings > Bank Accounts. You can add another bank account here and make it your default; at any point, you can only have one default bank account. You can make a bank account default by checking the option “Use in HitPay” under the bank details.

Adding a new Bank Account for Payouts

Adding a bank account for payouts is a requirement upon completing the onboarding process for your Hitpay account. You will not be able to process payments until a bank account has been added to your account for payouts. You can follow the steps below if you want to add a new bank account or update your existing bank account details:

• Navigate to Settings > Bank Accounts > Click Add bank account.
• Please enter your bank account details accurately.
• Tick the checkbox for Hitpay and/or Stripe if you want your Hitpay payouts and/or your Stripe payouts to be sent to this bank account.
• Enter your account password and click “Create”.

Updating/Editing an existing bank account

Bank account updates can currently only be processed by our Compliance team to ensure the security of your account and funds. Please submit your request to update your bank account details via email to [e-mail] using your registered email address, and our team will assist you accordingly.

Note: A bank account can only be deleted if it is no longer set for both Hitpay and Stripe payouts. If it is, the delete option will not be visible.