HitPay Balance

Overview and usage guide for the HitPay Balance

This section is only relevant to the following countries: Singapore, Philippines, and Malaysia.

Overview

The HitPay Balance offers a secure and efficient way to manage your incoming funds, providing you with a centralized digital balance where all your incoming funds are accumulated. Once your HitPay account is created, a balance is automatically created based on your country’s home currency. With each accepted payment, funds are accumulated within your balance.

Supported Payment Methods

• Singapore
• Malaysia
• Philippines

Supported Payment Methods:

• PayNow
• Grab
• Shopback
• Shopee Pay
• Atome

Payment Methods Not Part of HitPay Balance

• Singapore
• Philippines
• Malaysia

Payment Methods:

• Cards by Stripe

Flow of Funds

Understanding the Flow of Funds in Your Balance

Each balance consists of three distinct sub-balance, each serving a specific purpose: available, pending, and reserve.

1. Pending Balance: When a payment is made, the corresponding amount is initially accumulated in the pending balance.
2. Available Balance: After one day, confirmed payments are moved from the pending balance to the available balance. Funds in the available balance will be paid out in the next payout cycle.
3. Reserve Balance: The reserve balance holds funds that can be used for refunds and chargebacks, ensuring a seamless refund process for your customers.

Payouts

For payout information, please refer to the next section.

Viewing Transaction History

You can easily review your complete transaction history within your HitPay account dashboard. Simply navigate to Bank Payouts > Transactions to access all relevant details.

Managing Your HitPay Balance

Changing Your Payout Schedule

HitPay offers you the flexibility to customize your payout schedule for the funds accumulated in your HitPay Balance. Whether you prefer weekly, monthly, or manual payouts, you have full control over your financial flow. Click here to learn more

Holding Funds in Your Reserve Balance

If you wish to maintain a reserve of funds for refund purposes, you can easily move funds to your Reserve sub-balance. Funds in the Reserve sub-balance will not be included in regular payouts until they are moved back to the Available balance. Here’s how:

1. Go to Bank Payouts > HitPay Balance.
2. Click on Reserve.
3. Click on the link labeled here to transfer funds between available and reserve balance.
4. Select the transfer request, enter the transfer amount, and click Confirm.

Frequently Asked Questions

Got questions about the HitPay Balance? Check out these common queries:

Is the HitPay Balance available in my country?

HitPay Balance is available only Singapore, Malaysia and Philippines

Can I link multiple payment methods to my HitPay Balance?

Yes, you can link various payment methods, such as bank accounts and credit/debit cards, to your HitPay Balance for added convenience.