> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hitpayapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer Display

> Learn how to set up and use customer display features

## Overview

The HitPay POS Customer Display Mode converts the HitPay app into a customer-facing display. This allows your customers to easily monitor and review items being added to their cart.

<img src="https://mintcdn.com/hitpay/MhRNiXk5E8-JnsDb/images/pos/customer_display.png?fit=max&auto=format&n=MhRNiXk5E8-JnsDb&q=85&s=94a977ec76460b8060ec0441dfac4962" alt="HitPay point of sale app" width="1440" height="1024" data-path="images/pos/customer_display.png" />

During checkout, the Customer Display device will show the following information:

* Product's name, quantity, price
* Customer details
* Discounts
* Surcharges
* Taxes
* Order subtotal & total

The Customer Display device also enables end-customers to:

* Select tips
* Enter email/phone number details for receipt delivery
* Scan payment QR codes

### Device Requirements

| Platform | Device Requirements                       |
| -------- | ----------------------------------------- |
| iOS      | iOS 16, iPhone 8 or later                 |
| iPadOS   | iPad models released in 2019 or later     |
| MacOS    | MacBook or MacBook Air with Apple Silicon |
| Android  | Android 9 or above with 3GB or more RAM   |

## Set Up Video

<iframe width="560" height="315" src="https://www.loom.com/embed/c38ffec06064478c9bfbbbe07861c78d?sid=52943d27-e3a2-414d-9ff2-6a77eea268ff" title="YouTube video player" frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowFullScreen />

## Pairing

### Customer Display Device

1. Download the HitPay app on your dedicated customer-facing device.
2. Open the HitPay app to generate the pairing code.
   1. If you are not logged in, click on the icon on the top-left of the home screen & select Customer Display Mode.
   2. If you are already logged in, switch to "Customer Display" from the side menu > Mode.

### POS Device

1. Open the HitPay app on your dedicated Point of Sale device. Go to Settings > Hardware > Customer Display.
2. Scan the pairing code.

Once the Customer Display app is paired with your main HitPay POS device, it remains paired.

<Info>The Customer Display mode requires network connectivity. Ensure both devices are connected to a network source.</Info>

## Disconnecting

### Customer Display Device

1. Click on the "…" on the top navbar.
2. Click on Exit Customer Display mode.

### POS Device

1. Open the HitPay app on your dedicated Point of Sale device. Go to Settings > Hardware > Customer Display.
2. Click on the Customer Display device from the list.
3. Click on "Forget device".

## Usage

When the HitPay Customer Display mode is paired with the HitPay POS app, it displays checkout information for any order processed using the paired HitPay POS device.

## Customizing the Customer Display Mode

Customize the Customer Display mode from the HitPay POS app. Through the settings, you can add/update:

* **Welcome message:** Add a welcome message for your customers. The default message is "Welcome to \[Business Name]".
* **Profile image:** Display your company logo. If you've uploaded your logo in business settings, it will be displayed by default.
* **Promotional banners:** Add promotional images to be displayed on the customer display mode when idle.

<Info>Only jpg, jpeg, png images are allowed. For best preview, upload a square-sized image.</Info>

## Troubleshooting

If you're experiencing connectivity problems between the HitPay POS app and the Customer Display app, then follow these steps:

1. Ensure both devices have a stable network connection.
2. Close and reopen the HitPay POS app.
3. Disconnect the Customer Display mode from the POS app and attempt re-pairing.
4. If the issue persists, contact HitPay support.

## FAQs

<AccordionGroup>
  <Accordion title="Does HitPay provide hardware for my customer display?">
    Unfortunately we do not provide/sell any hardware devices. However, the app is compatible with both Android & iOS devices as listed above.
  </Accordion>

  <Accordion title="How do I pin my Customer Display on my iOS device?">
    You can use [Guided Access](https://support.apple.com/en-sg/111795) which lets you limit your device to only display a single app so your customers do not accidentally quit the app.
  </Accordion>

  <Accordion title="How do I unpin my Customer Display on my Android device?">
    To unpin a screen you can follow the steps[here](https://support.google.com/android/answer/9455138?hl=en)
  </Accordion>
</AccordionGroup>