> ## Documentation Index
> Fetch the complete documentation index at: https://docs.hitpayapp.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Eber

> Sync your HitPay POS with Eber's Loyalty Engagement Software

# Overview

The HitPay x Eber integration allows you to run a full loyalty program directly from your HitPay POS. Reward points, redeem vouchers, and apply discounts seamlessly no extra steps required for you or your customers.

# What is Eber?

([Eber](https://eber.co/partnership-intro/?utm_source=hitpay)) is powerful cloud-based loyalty and marketing platform built to help your business engange and retain customers. It will help you with :

* Growing your member base
* Driving repeat purchases
* Boosting revenue with loyalty

# Prerequisites

Before starting, ensure you have:

* A verified HitPay account
* A paid Eber account ([sign up here](https://eber.co/partnership-intro/?utm_source=hitpay))

# Integration Guide

## Step 1) Add your Eber API keys onto the HitPay dashboard

<iframe src="https://app.supademo.com/embed/cmf1ycf12000l39ozmotpvfcj?embed_v=2&utm_source=embed" title="1) How to Integrate HitPay POS with Eber" className="w-full h-96 rounded-xl" />

## Step 2) Configure HitPay discounts & Eber rewards

<iframe src="https://app.supademo.com/embed/cmf0xghdg9q08v9kqh86gqtd9?embed_v=2&utm_source=embed" title="2) How to sync HitPay discounts with Eber rewards" className="w-full h-96 rounded-xl" />

## Step 3) Start Rewarding Customers

<iframe src="https://app.supademo.com/embed/cmf0vyxky02qyw70ilrozai2v?embed_v=2&utm_source=embed" title="3) Complete Checkout with Eber x HitPay" className="w-full h-96 rounded-xl" />

# Expected Customer Experience

* New members will need to register via your hosted Eber customer portal
* Members that are available on the list of your Eber portal will be visible when clicking "Add customer via Eber" on the HitPay POS.
* Cashiers need to look up customer by name, email or phone number
* Customers earn points for every eligible transaction.
* Refunds automatically reverse awarded points or restore redeemed rewards.

# Setting up your Eber account & points / loyalty programme

To set up your loyalty programme, you will have to create a Eber account and set up the membership & points configuration there.

Here are some guides that will help you :

* [How to set up membership on Eber](https://knowledge.eber.co/en/collections/3807546-membership)
* [How to set up points on Eber](https://knowledge.eber.co/en/collections/3791255-points)
* [How to set up customer portal on Eber](https://knowledge.eber.co/en/collections/3807556-customer-portal)
* [How to set up welcome email / sms on Eber](https://knowledge.eber.co/en/collections/11432495-activity-messages)

For more information please contact the Eber support team.

# Supported Reward Types

Currently, the integration only supports the following discount types.

* Percentage discounts (e.g. 10% off first purchase)
* Fixed amount discounts (e.g. $2 or $10 off)

## FAQs

<AccordionGroup>
  <Accordion title="Is the customer loyalty feature paid or free? ">
    HitPay doesn't charge any additional fee to integrate with Eber, however you will need to purchase a subscription plan with Eber directly. More details about their pricing ([here](https://eber.co/pricing))
  </Accordion>

  <Accordion title="Where is customer data stored?">
    Customer data is stored in Eber, where the members list will be the source of truth. Discount and voucher data is created in HitPay and synced to Eber.
  </Accordion>

  <Accordion title="What happens with refunds?">
    Points or rewards redeemed are automatically reversed.
  </Accordion>

  <Accordion title="How do I import existing customer data from HitPay to Eber?">
    You can export customers from HitPay by going to customers > Export → Import into Eber.
  </Accordion>
</AccordionGroup>